tag:blogger.com,1999:blog-8629758183547510158.post6988794832980114549..comments2024-03-23T04:23:48.076+00:00Comments on Tandleman's Beer Blog: New Attitude?Unknownnoreply@blogger.comBlogger10125tag:blogger.com,1999:blog-8629758183547510158.post-58904294956135495562016-05-13T13:54:54.639+01:002016-05-13T13:54:54.639+01:00Great blog entry - the more pubs I visit, the more...Great blog entry - the more pubs I visit, the more I am realising staff attitude and behaviour can make an otherwise bad pub, good. Or vice versa. Si 'BRAPA' Everitthttps://www.blogger.com/profile/17291680772889990384noreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-18959569909084667672016-05-13T10:13:44.382+01:002016-05-13T10:13:44.382+01:00In my experience bar staff are far too often takin...In my experience bar staff are far too often taking the attitude that they're more important to the business than customers, who apparently should be grateful they're getting served at all. This attitude is reinforced where the manager/owner would rather be friends with the staff instead of being 'the boss'.ElectricPicsnoreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-9826643687817841652016-05-13T00:22:36.593+01:002016-05-13T00:22:36.593+01:00is this a north/south thing though ? its just whil...is this a north/south thing though ? its just whilst bar staff chatting to themselves at the back of the bar or to their barfly "friends" and ignoring customers, who then make me feel as if Im in the wrong for interrupting them...really grinds my gears...Im not one for really wanting to engage much in conversation at the bar with anybody, just serve me the beer Ive asked for is good enough, and on the whole thats what I get down south, whereas up north I note theres often more interaction expected and required, so it feels more out of sorts when you dont get it. <br /><br />but I dont know,if you asked me what I thought was missing most often from alot of staff in pubs thesedays, its the bar staff interacting with and building that kind of ongoing interaction with customers, but maybe Im just awkward :)Stonohttps://www.blogger.com/profile/02656315721111561414noreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-77966747477832170532016-05-12T13:50:45.073+01:002016-05-12T13:50:45.073+01:00It still amazes me how some people go into the pub...It still amazes me how some people go into the pub trade with absolutely no idea of the basics. They are entering a career in the “hospitality industry” and the clue is in the name. Being polite to customers, acknowledging their presence and engaging them in conversation, where appropriate isn’t rocket science, and will yield far more results than fancy dress parties and other “themed” evenings.Paul Baileyhttps://www.blogger.com/profile/09678639237696546268noreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-75787372947098306092016-05-12T11:57:53.483+01:002016-05-12T11:57:53.483+01:00I'd take Cooking Lager up on that offer if I w...I'd take Cooking Lager up on that offer if I were you.<br /><br />Bad service in pubs is relatively uncommon now so that when it does happen, you really notice it. I can't remember when I last had an argument about a short measure or beer being off, it's so long ago. Bad service is probably forgotten straight away by the member of staff concerned, but customers have longer memories. I didn't go to one pub in Liverpool for 30 years after an argument that included the immortal phrase: "No one else has complained." RedNevhttp://rednev-rearm.blogspot.co.uk/noreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-81314089185500546542016-05-12T10:07:59.497+01:002016-05-12T10:07:59.497+01:00I've got a trumpet and hereby apply for the jo...I've got a trumpet and hereby apply for the job of proclaiming the entrance of the TAND whenever he goes out on the pop. Like a squire to a knight.<br /><br />Cooking Lagerhttps://www.blogger.com/profile/02830924433230427226noreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-27610238236834248122016-05-12T08:11:02.313+01:002016-05-12T08:11:02.313+01:00Robin: I was a VIP. I was a customer! And it will...Robin: I was a VIP. I was a customer! And it will only appear here, not elsewhere. Customers are the most important thing to any pub. If they don't know that....Tandlemanhttps://www.blogger.com/profile/06804499573827044693noreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-84312308666307375292016-05-11T22:12:53.821+01:002016-05-11T22:12:53.821+01:00Staff having extended conversations with each othe...Staff having extended conversations with each other in sight and earshot of customers is always a bad sign.<br /><br />A while back, I remember going in a pub company outlet that had just been taken over by new people after a period of closure. They were having an animated discussion about some fancy dress party they were planning, and it took an age before I was grudgingly acknowledged and served. Needless to say, within six months it was closed again.<br /><br />Noticing you are there, but failing to acknowledge your presence, is one of the worst customer service sins in pubs.Curmudgeonhttps://www.blogger.com/profile/02558747878308766840noreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-76942770536532678322016-05-11T19:54:08.671+01:002016-05-11T19:54:08.671+01:00Blimey, they didn't realise you were a VIP. Th...Blimey, they didn't realise you were a VIP. That will sting them when you write up in the local CAMRA magazine!<br /><br />On the other hand they were at least trying to observe what was going wrong. Perhaps they should have done this before they took on the pub and announced a new management style...<br /><br />For what its worth, you may find they need your input is worth something to them. I know as someone who wants to support the pub trade you would gladly offer Pro Bono (Publico)Robinnoreply@blogger.comtag:blogger.com,1999:blog-8629758183547510158.post-26763433458358231662016-05-11T19:18:15.453+01:002016-05-11T19:18:15.453+01:00Spot on. Simple is best. I also like to be acknow...Spot on. Simple is best. I also like to be acknowledged at the bar, with a nod or "be with you in a minute", if the barperson is going to leave me waiting while they go and attend to something more important (normally a restaurant booking).<br /><br />Saying goodbye when I bring the glass back to the bar and say thanks is appreciated too.<br /><br />In generally think service in pubs is pretty good though.Anonymousnoreply@blogger.com