The poll on bad pub experiences has closed. A reasonable 65 people voted and here are the results:
Shrug and put it down to experience - 7 (10%)
Complain politely and if not satisfied walk out vowing never to return - 14 (21%)
Walk out without complaint and vow never to return - 9 (13%)
Slag the place off to everyone you know afterwards no matter the outcome - 1 (1%)
Report them to Trading Standards - 0 (0%)
Give them a second chance then do one of the above - 34 (52%)
Unsurprisingly, given that most if not all voters were presumably British, our reluctance to complain, our stoicism in the face of adversity and our sheer good nature, gave a majority to the "second chance". A surprisingly healthy 33% were of a less forgiving ilk, with vows of "never to return". That is surely enough to give at least pause for thought to publicans. Bad experiences will lose you customers.
A bit of a CV. Tandleman is a veteran beer lover, local CAMRA Chairman and activist, beer writer, beer reviewer and pursuer of all things good in beer. He lives in the North West of England and London. Despite his CAMRA membership, he does not limit himself to cask conditioned beer, though he believes that cask conditioning, when done correctly and appropriately, brings a quality to beer that is hard to equal by any other kind of presentation. He is a strong supporter of Northern methods of beer dispense and avidly detests poorly presented beer and dislikes pasteurisation. He regularly visits Germany, has conducted corporate British and German beer tastings for CAMRA at the Great British Beer Festival where he has worked for years on Biere Sans Frontieres and was Deputy Organiser at CAMRA's very successful National Winter Ales Festival in 2009, 2010, 2011 and 2012 and at the Manchester Beer and Cider Festival from 2013 to date. He admires good brewers wherever they are and has travelled extensively in pursuit of good beer to drink. He also judges beer at both the International Beer Challenge and the World Beer Awards.
This blog mentions specifics; pubs and beer, good and bad. The opinions will be forthright, but you can always disagree, just don't be offended. Comments from those mentioned are particularly welcome and a right of reply is hereby offered.
Read my information and links and then decide for yourself. You don't have to be Sherlock Holmes.
If you wish to email me you can do so by using this address: tandleman[at]yahoo.co.uk
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Beer samples are welcome, but I cannot guarantee a good review. You, the brewer, on the other hand can.
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