When I was much younger, as I've mentioned before, I trained as a barman under an old school boss. You had to do it right, first time, every time, or you got a bollocking. It was a good training though for subsequent years and why I am sometimes critical of barstaff. You see. I really do know how it should be done.
I was reminded of this when in the pub on Friday and was passed over more than once by the same barmaid, who always asked "Who's next? before serving the person directly in front of her, no matter whether they'd been waiting minutes or seconds. I was taught to look around as I was serving and acknowledge customers and advise them of their place in the invisible queue. It isn't difficult, just requiring the most basic of observational skills. I'll be brushing up on it soon at the GBBF if you want to put me to the test. The lazy "Who's next? " is to me an annoying example of the indifferent service we often get in pubs.
Trust me on this one. What you don't want to hear from barstaff is "Who's next?" You want to hear "You're next".
And don't get me started on "You all right there?" It is more or less the standard question you are asked at the bar now.
A bit of a CV. Tandleman is a veteran beer lover, local CAMRA Chairman and activist, beer writer, beer reviewer and pursuer of all things good in beer. He lives in the North West of England and London. Despite his CAMRA membership, he does not limit himself to cask conditioned beer, though he believes that cask conditioning, when done correctly and appropriately, brings a quality to beer that is hard to equal by any other kind of presentation. He is a strong supporter of Northern methods of beer dispense and avidly detests poorly presented beer and dislikes pasteurisation. He regularly visits Germany, has conducted corporate British and German beer tastings for CAMRA at the Great British Beer Festival where he has worked for years on Biere Sans Frontieres and was Deputy Organiser at CAMRA's very successful National Winter Ales Festival in 2009, 2010, 2011 and 2012 and at the Manchester Beer and Cider Festival from 2013 to date. He admires good brewers wherever they are and has travelled extensively in pursuit of good beer to drink.
This blog mentions specifics; pubs and beer, good and bad. The opinions will be forthright, but you can always disagree, just don't be offended. Comments from those mentioned are particularly welcome and a right of reply is hereby offered.
Read my information and links and then decide for yourself. You don't have to be Sherlock Holmes.
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