5 hours ago
Tuesday, 23 March 2010
The poll on bad pub experiences has closed. A reasonable 65 people voted and here are the results:
Shrug and put it down to experience - 7 (10%)
Complain politely and if not satisfied walk out vowing never to return - 14 (21%)
Walk out without complaint and vow never to return - 9 (13%)
Slag the place off to everyone you know afterwards no matter the outcome - 1 (1%)
Report them to Trading Standards - 0 (0%)
Give them a second chance then do one of the above - 34 (52%)
Unsurprisingly, given that most if not all voters were presumably British, our reluctance to complain, our stoicism in the face of adversity and our sheer good nature, gave a majority to the "second chance". A surprisingly healthy 33% were of a less forgiving ilk, with vows of "never to return". That is surely enough to give at least pause for thought to publicans. Bad experiences will lose you customers.
Thanks to everyone that took part.