Showing posts with label Good Service. Show all posts
Showing posts with label Good Service. Show all posts

Wednesday, 31 January 2018

Partial Disappointment in Glasgow


Yesterday after visiting my poorly mother in hospital on the outskirts of Glasgow, I was at a bit of a loose end. I could have gone back to Dumbarton or go into the City Centre. I chose the latter and hopped on a handy train to Glasgow Central.

Where to go? Now I always used to go to Nicholson's Drum and Monkey as a handy stop between Central and Queen St stations, but gave it up as a bad job after having too much sub-standard beer. "Let's give it a go again I thought" and nipped in. Now it has to be said that it is a fine looking traditional pub with a horseshoe bar, a lot of dark wood and a general feel of being spick and span.  It's history as a bank while not obvious, can readily be discerned. It was though at around 4pm, ominously empty.  I ordered a pint of Inveralmond Thai IPA, a beer that I've had and enjoyed before.  It felt warm in my hand and was slightly cloudy. It was clearly end of the barrel stuff and I took it back. Exchange was slightly reluctant, but done with speed. I was offered instead, Palmer's Trawlerman, which while warm and unsparkled was a decent enough beer underneath.  So not a great return and I can see no reason to go back other than in a minor victory of sorts, as I left, the faulty Thai IPA had been withdrawn from sale and the line was being cleaned.  Now I know I'm being a tad unfair, but the measure of a pub's beer quality must be that even at quiet times, it is good.

Another haunt - and I am not sure why - is the nearby Shilling Brewery. Again it was quiet when I entered and again - speaking from past experience - the staff seem curiously reluctant to engage customers in conversation. It almost seems to be part of the staff rules. I ordered a half of a rather coconutless Teleporter Coconut Porter which was so way over gassed as to make it tasteless. Now in stouts and porters I'd say put in on nitro rather than CO2 as at least you'll enjoy the texture a lot more.  A bit better though was the oddly named Machine Gun Lager which boasted German and New Zealand hops though when I asked what hops were employed, it took a bit before agreement could be reached. Still, the beer was decent with fragrant and floral hops, so lose one, win one.

I had to get home, but there was just time for a couple in the massive Counting House, a JDW on George Square and handy for my train.  My beer of choice here has been Williams Brothers hybrid lager/IPA, Caesar Augustus which I find is a delightfully refreshing beer. Alas after one pint, it ran out, as did my second choice, Joker IPA.  I have to say the barperson that served me was a delight in helping me choose from the many keg beers available. In a busy pub, she took her time to get it right. Well done for an excellent bit of customer service. My final pint was a Rye IPA, Ax Man, from Drygate, which was complex and unusual. A bit of a sipper, but none the worse for that.

So there you have it. Two quiet pubs and two moderate experiences and one rammed one which had not only atmosphere, great beer, but great service. Still all a bit of a lottery in the pub game.



I must say that I did have a good time not so long ago at Shilling Brewery, which I wrote about here. The beer is generally very good. 

Hasn't Palmer's beer come rather a long way?

Tuesday, 28 April 2015

Nott At All Bad


One last post about Nottingham and the CAMRA Members Weekend, this time about that often overlooked subject beer and pubs.

Nottingham is a bit of a throwback.  Only its greatest fans would call it beautiful, as it seems an odd mixture of old and tatty and new and nondescript.  But it is a throwback in another way. It has a pub on nearly every corner it seems, even in the centre. That moves it up a notch in my esteem.  Our Nottingham CAMRA colleagues had produced a very comprehensive guide to the pubs and while as always some were better than others, they were a pretty good lot really.

Hot off the train we started at two of the best.  Fellows, Morton and Clayton, near the railway station, is the kind of pub you really like to start off in when you are in an unfamiliar city. Several distinct drinking areas, a lovely atrium cascading light into the rear and a good feel to it. A rather mainstream choice of beers - think Doom Bar, London Pride,Landlord and Black Sheep is augmented by a local beer or two. We enjoyed sparkled pints of Nottingham Extra Pale Ale and banter from the very chatty barmaid.  Almost next door is the Canal House, which features, somewhat uniquely I'll hazard, a full size canal boat within, which you can gaze down on as you sup your pint. Converted from a large warehouse, it was strikingly good and as owned by Castle Rock Brewery, we had excellent beer and as always in this group, excellent service from the cheery staff.  A great start.  Beer was properly sparkled as God intended, more of which later.

Around our hotel clustered another fine bunch of pubs. We liked all of them to varying degrees with a special mention going to the Crafty Crow - modern and studenty, but not grungey - the Roebuck which showed off how Wetherspoons can make the most of a building and perhaps most stunning of all, the Malt Cross, a former Victorian Music Hall with a high arched roof, a gallery and lots of wrought iron. On a Saturday night it was busy with youngsters on their way to a club (judging by the skimpiness of their attire).  It had a great atmosphere and friendly staff,  but the beer could have been better looked after. Too warm and not well enough conditioned, it was served without a sparkler, but crashed into the glass to create a head. Minus points for that.

Near the Conference Hall was another fine clutch of pubs.  The Hand and Heart impressed with a great range of well kept local beers (we avoided those on a stillage) and excellent service, the Ropewalk didn't impress though,  showing the tatty side of student drinking.  The wonderfully named Sir John Borlaise Warren had excellent beer, lovely cheese rolls and the kind of barmaid that truly enhanced the drinking experience by great charm and a wonderful knowledge of the names given to bread rolls in different parts of the country (cobs in Nottingham don't you know).  The Falcon and Blue Monkey  both also gave great pleasure, but the Blue Monkey had that bad habit of removing the sparkler to (allegedly) speed up service. This was one of the few pubs that didn't really give that warm a welcome, but the Blue Monkey Brewery Beer was very good indeed. We finished off on Sunday by repeating our visit to Fellows, Morton and Clayton and that was Nottingham done.  The pubs had put on a great show.

Looking back, the pubs invariably had good beer, were plentiful, varied in type and close together. But really it was the great service and charming bar-staff that really shone.  It was noticeably good nearly everywhere and it does make a difference.

I wasn't asked by barstaff "You alright there?" once. That helped too.  I wonder where Nottingham sits in my sparkler map. Just in I reckon.

We also had quite impressive stops in the Sheffield Tap and the Piccadilly Tap on the way home.


Wednesday, 28 May 2014

Giving The People What They Want?


BrewDog is asking their customers to give them it straight about their pubs. Oops. Bars.  Force of habit that. I is old.

That's a very good idea and doing it publicly is also good.  It is to be commended.  I don't know how long the consultation will last, but some of the comments have been very enlightening to this outside observer.  They (BD) are almost universally praised under "What do we rock at?" for their customer service and product knowledge.  Well ten out of ten for that I say.  My readers will know that I have yakked on about the lack of customer service in British pubs for years and it is heartening to see that one company takes it so seriously, that in a feedback survey, that's what shines through as being praiseworthy. If only more followed that example.

When it comes to the question "What could we be better at?" perhaps unsurprisingly there's a lot of complaints about high prices, lack of a decent food offering (or it running out) and importantly lack of a good BD brewed lager and critically for those that like a pint or two, lack of sessionable beers.  Food can be excused to some extent, because few of their bars are that large and kitchen space must be a problem.  I notice in any event that they have a new guy looking at this, so doubtless improvements are on the way here, so I think we can set this aside as it were.  A good lager though I'd have thought, is essential in any craft bar and I believe I recall James Watt agreeing it was a bit of a weakness when I visited the brewery a couple of months ago. Fake Lager may have an ironic name, but it seemingly isn't cutting the mustard with some customers at least.

The fact that there are complaints about so few sessionable beers being available can be combined with another recurring comment.  Quite a few respondents complained about the lack of cask beer, citing how good it was - a point I have made myself many times.  Trashy Blonde is remembered fondly by a few respondents. I remember others fondly too and have written about them in the past. No  sessionable beers and no cask is seen as a problem by many of BD's own customers - or at least those that can be bothered to comment.  I think we all know what the solution should be, but I somehow doubt if we'll see cask returning.  It doesn't suit the image.


Let's hope customer demand proves me wrong.

Funnily enough soft drink range and the non beer ranges in general were panned.  I haven't even noticed that.  My bad probably.

Friday, 20 December 2013

A Christmas Tale


Well sort of. There is a lot of talk about once a year drinkers and how busy pubs are with these detested amateurs and while there are very amusing pieces written about them, I tend to agree with Curmudgeon in that it is nice to see pubs as busy as they undoubtedly are.

 In the very busy Crown and Kettle a few of us met up with some others that were already there. The pub was packed and the bar staff busy, but service was quick and attentive. It was my round and while two of our comany sat down with their pints, I carried over the other two and a half pints of Ossett Silver King. As we sipped them it was obvious they weren't going to clear and the taste was distinctly bottom of the caskish. I took them back. Given that it was busy, I wasn't sure what my reception should be but there was no problem. The barmaid said that she'd put a new cask on and bring them over to me in a few minutes. I looked at the crowd dubiously and said "Are you sure? I can come back." "No. I'll bring them." Ten minutes later I saw her weave through the crowd with our fresh beers and put them down with a smile. "Sorry about that" she said. As I say so often, it really is about the offer and taking that little bit of effort for the customer.

That was a lot of effort. Respect to this lass for going the extra mile.

Ossett Silver King should always be pin bright.

Tuesday, 26 November 2013

Bring In the New


It's a bad habit of mine, but one until now has been born of necessity.  Going to more or less the same pubs in London that is.  Oh of course there are changes and one or two have dropped off my radar and one or two have come on, but it's all been a bit samey.  Thus it was a couple of weeks ago that E and I decided to get out and try pubs neither of us had been to before, or at worst, to ones at least one of us hadn't.  We decided to keep it simple, visiting any pubs we hadn't been in between Cannon Street and the area around Fleet St and Temple.

First up was the Old Bell in Fleet St, part of the Nicolsons chain.  Small and intimate with lots of wood, this was cosy and though the welcome was nothing special, the beer was really rather good.  I opted for Gadd's Rye Pale Ale and really enjoyed its dry crispness, while E had no complaints about the condition of her Nicolsons Pale Ale, though she wasn't quite so keen on the beer. Not far for the next one and of course a bit of a classic.  Now I have been in the Old Cheshire Cheese before, though E hadn't and I hadn't been downstairs.  What a gem, with a coal fire, an "olde worlde" appearance which actually is genuinely old and Old Brewery Bitter at sensible prices.  OK it was getting to the end of the barrel, but by no means undrinkable and the place was warm, the barmaid chatty and cheerful and downstairs a revelation, with its benches reminiscent of a German beer hall.  We then had a quick bit of culture in the nearby Romanian Orthodox Church before nipping into Ye Olde Cock Tavern, where although the beer was in splendid nick and the barmaid again welcoming, the beer was badly chosen by me.  Brown and Browner I think they were called, with Brown coming from East London and masquerading under the name Foundation Bitter and Browner pretending to be Hackney Best Bitter.  No real redeeming features, but ten out of ten to the pub for offering something local and in good nick.

Now funnily I hadn't been to the Old Bank of England before.  A Fullers pub of considerable grandeur and once again, despite its fullness, a warm welcome.  Fullers Black Cab needs a sparkler, but was tasty and my first ESB for quite some time was thoroughly enjoyable, with distinct Seville orange flavours.  Great for people watching too.  We left rather impressed and went on a bit to the George, a thin narrow, old fashioned long bar, bristling with handpumps.  Great quality here too, with Gadd's No 7 pretty damn good and Truman's Lazarus, pale and hoppy, the the pick of the bunch.  An oddity was an "English Craft Lager" called Noble which wasn't anything special.  Fantastic service here too from a barmaid who was a positive blur as she shot up and down the bar. We'll be back here for sure. Leaving there with some reluctance, we decided to retrace our steps, as we'd missed one. The Tipperary is London's oldest Irish Bar and though the craic was anything but mighty from the taciturn barmaid, the beer was again spot on. Portobello Pale was a very decent hop forward golden ale.

If this crawl and my other experiences in my recent six day visit are anything to go by, it isn't just the number of breweries that is increasing in London, but the overall quality and variety of the offerings, though a caveat is that the cold weather must have kept things cooler in the cellar. But you can only speak as you find and I found good things.

Very pleasing indeed.

We did pop into a a couple more pubs back near home, but as we'd been in them before, we decided the crawl had officially ended at the Tipperary.

Tuesday, 22 October 2013

Alive Alive O


If Conwy had gone some way to restoring our faith in cask ale, Chester had it centre stage and shouting its quality to all comers.  Handily underneath the Premier Inn where we were staying, Harker's is a well known Brunning and Price pub on the canal-side.  Lavishly appointed, the haunt of Chester's well heeled and with a great range of beer, we struck lucky with superb Crouch Vale Amarillo, which was by a long chalk our best beer so far.  The handpump was red hot as it cranked out pint after pint, so we had a second as we assumed it would be gone soon and we had other places to visit.

Next stop was the beautiful Cross Keys and Joules (pronounced Jowls) beer. The pub is a Victorian masterpiece and as good a place as you'd want to spend an hour on a Wednesday night. The beers surprised me.  Since I last had them in Eccleshall around a year ago, they seem to have improved beyond all recognition.  Across the road was Okell's Bear and Billet and there it was the Manx Pale Ale that stood out, with the charming service a close second. MPA is is a beer that you want to drink a lot of and we should have stayed for more, but the boys wanted to visit the nearby Spitting Feather's Brewery Tap in what was once a Jacobean Banqueting Hall.  Now I did warn my friends that the place outshone the beer in the way a lighthouse outshines darkness, but they wanted to see it.  Suffice to say other than the wonder of the surroundings, only the superbly attentive young lasses behind the bar, gamely trying to fashion a silk purse out of a sow's ear, made the visit worthwhile.

Our second last official port of call was a Sam Smith's house (can't remember its name) which one of our number had always wanted to visit.  The OBB at £1.80 was just about OK but comfortably better than our previous experience.  Then to JDW and one of the oddest, strangest, bestest, differentest pints ever.  Bateman's Hazelnut Brownie (6.3%) was a liquid version of its name.  It did what it said on the tin and no mistake.  We all loved it and it was still a talking point at breakfast the next day.  Round the corner, and back at our hotel, Harker's beckoned again, but alas it had closed at eleven.  All wasn't lost though, as two of us nipped across the road to the Cellar and the very welcoming sight of Marble Manchester Bitter. Again the hospitality couldn't be faulted and the beer was on superb form.  We staggered back across the road around the half one mark, slightly the worse for wear. 

So there you have two of the simplest ways to make your pub shine.  Offer a warm welcome and good beer. See a theme developing?

Such was the welcome that my companion was hugged by a barmaid from Harker's who was supping at the bar.  This was by way of apology for being unable to serve us at 11.15 she said.  He was also hugged by the landlord as we left.   Nobody hugged me!

Monday, 21 October 2013

A Dead Dog and Conwy


The rain was drumming down as we left Portmadog with little reluctance, heading back up through Snowdonia in grim weather which threatened to blow us off the road. Our destination in the short term was   Snowdonia Brewery at the Parc Brewery Tap on Beddgelert Rd,  Waunfawr.  At the stroke of opening time we dashed the few yards from the car park into a warm welcome and very decent beer indeed.  Perfect Snowdonia Gold and a nice chat to the brewster, who good naturedly chastised the bar staff for not offering us samples from the range, restored our faith in all things beery.  Even the samples were crisp, clear and cool.  Would it last?

Our next destination, Conwy, was immediately impressive with its streets busy despite the downpour and the castle replete with two Welsh flags dominating the scene in a good way.  We parked at the Castle Hotel, an old coaching inn which regrettably seemed to have had all character removed, though that didn't detract from the very warm welcome received from the young and enthusiastic bar staff.  We noted too in the hour or so we were there, the large number of diners and drinkers. They are obviously doing something right.  Beer here was from Conwy Brewery with the 3.6% Clogwyn Gold being a bit of a belter.

Lastly in Conwy, a terrific pub of tremendous appeal and character. The Albion is a splendidly restored 1920s, multi roomed pub which positively gleams inside.  Again the welcome couldn't have been warmer, nor the beer in much better form.  Local pork pies from Edwards (what a shop they have - worth a trip to Conwy just for their Bara Brith and sandwiches) were spot on too. It was consequently a cheery bunch of old gits that left for Chester. Now North Wales has been slagged off by some respondents and I can see why, but Conwy was a gem and I dare say we'd have found some other decent beer there too. It just had that sort of feel to it.

Above all what set Conwy aside from Portmadog was the quality of the offer.  A warm welcome and  excellent beer really makes all the difference. It isn't that much to ask surely? 

You are no doubt wondering about the dead dog.  He is ubiquitous in these parts. The sad tale is here.


Sunday, 29 September 2013

Back to Cask


After an exciting fly past over our flat - thanks British Airways - above and beyond and all that - we landed safely at London City Airport. I like LCY and fly from there whenever I can and the added bonus of a low level approach on the Eastern runway is possibly the most thrilling flight you can have and still wear the same underpants afterwards. Is it really that low? Well seems so.

The other bonus is a quick DLR ride to Tower Gateway and then we are home. Spain is left behind but the memories remain. Cruzcampo is just about tasteless. San Miguel is dry and can be not bad, Alhambra is tasteless and Mahou is just a bit better - the best of a bad lot, but nowhere as good as Lees Original Lager which I have been known to sup with pleasure. You can see what I'm thinking can't you? I need a pint of cask conditioned beer. But I'm in London. I think of my nearest pubs. Am I going to go to the Brown Bear with its dodgy warm beer? No fear. What about the Princess Of Prussia? I like that as a pub, but seriously, do you want your first cask pint after 15 days to be overpriced Shepherd Neame? Certainly not. What about Goodman's Field? A lottery on choice and quality? The Draft House in Seething Lane? It'll be warm likely as not. So what then? It must be within walking distance and have the certainty of quality. I think and say to E "What about a walk to The Pelt Trader?" E she say "Yes".

I've written about the Pelt Trader here and as a bonus, it is now firmly established, thus guaranteeing turnover.  The cellar is in capable hands and as a bonus,  my favourite and toppest barmaid in London* works there, adding even more quality to the already excellent team.  So we are on. Outside are suits galore. Inside is a much more mixed bunch of drinkers. I am greeted warmly at the bar and spot Stringers Gold on sale. No need to taste - it'll be good. Clean, spicy, cool, well conditioned, the beer is as good as it can be without a sparkler and a handpump. It barely touches the side and is repeated. I try a taste of Arbor Motueka, the follow up pint of which confirms a long held view which I am foolish enough to ignore on many an occasion. That is, a small taste tells you little. The beer itself is a disappointing thin effort of 3.8% with a dose of New Zealand hops to overcome its poor base. It works on almost no level. Ah cask. You lift me up and dash me down. E had fared much better with Tiny Rebel Fubar at 4.4%. Hoppy, pale, a body like a Strictly professional and just as enjoyable. I switched to it and it was a fine finish as grub beckoned.

Next day, at the Euston Tap on the way home, I enjoyed two superb pints of Buxton Moor Top. When in London, though very much improved in recent years,  you still have to kiss a lot of frogs before you find your Princess. That's a worrying fact, but you can minimise your chances by careful selection. Both the PT and the ET fall into that category. They are also two of the few places where, with a pint and a half of under 4% beer, you are likely to get change from a fiver.  

Quality and value. In London. Pinch me, but trust me!

* @kirstariffic of course.  Ex Holburn Whippet.  Another good bet and all linked.  Funny that.

Tuesday, 3 September 2013

Unspoiled by Progress


Did you know that Hebden Bridge in West Yorkshire has one of the biggest lesbian populations per head in the UK? Well it does. I am not sure what attracts them to this neat and straggling little town on the Calder Valley, but then I wouldn't would I? For those interested in such things, the Rochdale Canal also flows through it, though I suppose it would be a long, tiring swim back, so it is good that bus from Rochdale, the 590, accepts Greater Manchester First Day Savers. Lesbians notwithstanding, the attraction for us was a day out across the border in Yorkshire, to visit twee shops, walk around, have a bite to eat and a few pints.

The day started off badly as we missed the hourly bus by a few seconds, but arriving an hour later, I confused myself and E by mixing the place up with Sowerby Bridge, therefore finding it impossible to find that pub by the canal I'd been in a couple of years ago.  It's a mistake anyone can make and once my phone had been consulted, all was revealed, so changing our plans we made for Stubbing Wharf which is a perfect canalside pub in every way.  Delightful inside and out, a great range of beers, cheerful old locals and bloody muzak.  What on earth is that for?  The group of local old gents, discussing Syria called on the barmaid to change it to Frank Sinatra since "I know you are not allowed to turn it off".  Black mark for that.  For a good description, I recommend that you read this article from beer writer Arthur Taylor (one of my CAMRA branch members) in the Daily Telegraph.

A bit more wandering around and we felt hungry, so at random we called into the White Swan, just in time as lunchtime service was about to end.  A extremely diminutive barmaid of the old school served us with a cheerfulness that was obviously inherent.  Beer was from Black Sheep and somewhat oddly, from Everards, with their Sunchaser being served, as was the Black Sheep,through an autovac, which to my mind, though it does give a beautiful creamy head, has a tendency to flatten the beer a tad.  The two roomed pub, with a bar area and what we'd have called a lounge at one time, was rather empty, though a few popped in from time to time for a quick glass.  Food prices were as old fashioned as the service and portions plentiful.  You'd be stuffed for under a fiver.
The barmaid, and later the owner, chatted to us.  I remarked that I'd last been in around five years ago and that it hadn't changed a bit.  She agreed, adding ruefully "The only thing that's changed around here is me and I've just got older - and it won't change either as long as I'm here". Good for her.

We supped our beer happily and ate our meals, served by an astonishingly pregnant young woman who was teased about her size by the barmaid.  There was a juke box too. Oddly enough it was one of these modern ones that has every record ever, tucked in a corner by the bar.  I put on some 60's stuff (5 for a pound) and the elderly barmaid sang along happily.  It was just perfect in its warmth and simplicity.

We left with considerable reluctance, but the 590 is only one an hour, it takes a while and having missed one that day, I didn't want to miss another.

I was also able to buy a couple of bottles of Henderson's Relish in one of the independent shops albeit at a considerable mark up to Sheffield.  Result.

Tuesday, 30 July 2013

No Mean Time


London in the sun.  What could be nicer?  Well Manchester in the sun obviously - better beer to be had - but culture? That's a different issue and  London has it all.  After a (half) day out with Tyson and crew, we decided on a trip to an old haunt - Greenwich.  Two or three ideas.  A walk in the park, a look inside the old Royal Naval College, a quick shufti at the Cutty Sark - it was built in my home town of Dumbarton don't you know and there is still a pub on the High St with the same name - and a couple of restorative beers in Meantime's Old Brewery, a place, to which somewhat neglectfully, I hadn't been.

We enjoyed the walk, I thought the Naval College and whatnot delightful and unfussy. They even allowed you to sit on the banqueting seats to allow you to stare more comfortably at the impressive ceiling. The Cutty Sark was rather antiseptically impressive, though like a hammer where you have replaced both the head and the shaft, you have to wonder if it is indeed the original hammer at all.  All that sightseeing and walking about in the sun makes you thirsty, so our arrival at the Old Brewery was welcome.  Outside was a sea of bodies in the grass and in the beer garden.  I observed closely.  A mixture of plastic and glass gave me an inkling that likely you were meant to use plastic outside, so I wondered what would happen.  Inside we found a decent spot in a corner. It was going like a fair busy, but the staff were cheerful and kept good order.  I put my barman through his paces by asking for a couple of samples even though I knew what I would likely have. He was professional and friendly, offering decent advice despite the hordes.  Good stuff.  I settled on North Fresian Lager, a Jever-alike, but really rather magnificent, with good body, freshness, bitterness and a hopsmacking finish.  What's not to like? Well perhaps the £5.20 a pint price?  OK. Certainly the £5.20 price, but it was good. Very good. E was much less impressed with her Pilsner which did seem dull.  Or was that just dull in comparison. She rapidly switched to the same beer as me.

The place was heaving and we watched the dynamics of it all. It seemed that you randomly got glass or plastic and nobody was stopping anyone going outside with glass.  Service was friendly and efficient. My three rounds were all in glass without me asking.  Top marks.  I did have a couple more tasters, but nothing much impressed beer wise.  Perhaps I was spoiled by the North Fresian? Service was brisk and friendly, décor was comfortable to imposing, with the brewery conditioning tanks, clearly signed with exciting forthcoming beery attractions being a high point.

So overall?  I (we) had a good time, thought the North Fresian excellent but expensive, thought the service good all things considered and hopefully when I come back on a quieter day, I'll have more interesting beers to choose from.

It's nice. I liked it. Save up and go.

I didn't experience any of Tyson's bizarre occurrences on this occasion.

Tuesday, 18 June 2013

Not Pubs - Bars


I don't think Manchester is unique in having a fairly large number of trendy bars that aren't, in the traditional sense at least, pubs, but it is surely unusual on having large concentrations of them in two distinct and compact areas, Chorlton and in town, the Northern Quarter.  What I'd venture is even more unusual, is that almost all of them sell cask ale and good cask ale at that. So, on Saturday, with my oldest friend Mike, we tried a few and didn't go to a single pub as such.  And did we get good beer?  You bet we did.  Admittedly, none of it was cheap, but hey, that's Manchester for you.  It is rapidly becoming in some places at least, as expensive as London, but at least the beer is well conditioned, at the correct temperature and (usually) sparkled. 

We started off in Odd, which is part of  a well thought of chain, though this branch seemed determined to buck the trend.  Two beers from Privateer - yet another new Manchester brewery - a blonde and a brown one.  Pints of the blonde were procured and found to be vinegar.  Not good.  The brown one was okay, but warm.  Neither were sparkled with an explanation (by the manager I assume) that the barstaff couldn't get the hang of them and kept losing them, so they gave up.  Really?  Get better bar staff then, or someone who knows how to train them.

Things looked up after that in the fairly new Pie and Ale, with perfect but pricey (£3.60) Wilson Potter Tandle Hill.  So impressed was Mike that we had to have another.  It's one of my favourite beers, so no hardship there.  This is a very modern (and a bit soulless) bar concentrating on good beers and pie and mash. They keep the beer very well, so no complaints at all and the barman was a friendly enough sort.  It's a short walk thence to Port St Beer House and again excellent service abounded with advice (decent) and tasters offered.  We picked Caveman Palaeolithic and while it had some interesting and unidentifiable flavours, it wasn't bad at all.

Another skip round the corner took us to the excellent Soup Kitchen, a semi basement den, with the highest bar stools I've ever come across.  Men should be particularly careful in both ascending and descending, lest they ruin future chances. It was pleasantly busy with studenty types scoffing vegetable forward options.  Stout was the order of the day, from Liverpool Organic and damn fine it was too.   Heading back to Victoria Station to be handy for Mike's train, we popped into Common, a sister to PSBH and in an incredibly busy and vibrant bar, I was rewarded by Weird Beard Black Perle, a Milk Coffee Stout.  Now coffee stouts aren't my favourite thing, but this was well balanced and not over coffeed and went down a treat.  Cask conditioned and sparkled since you ask.

One last call.  Across the road from Common is Terrace, a long, bare brick bar with a youngish crowd.  There we finished off with Overtime from Six O'Clock Beer Company and finally, as us old men staggered off for a night snoring on the settee, Magic Rock Carnival.

The striking thing was that apart from our first place, we didn't get a bad beer, they were all thrivingly busy and it was good to see most bars supporting new local breweries.  Pubs are great, but good bars aren't bad either.

There was of course craft keg, but having laid out the route, someone else can have a pricey bash at that.


Monday, 23 April 2012

That's More Like It


There is little by the way of welcome in pubs these days. Eye contact by bar staff is kept to a minimum and attempts at conversation, even in an empty pub, are often met with blank indifference, or even looks of amazement. A simple smile and "hello" often seem too much to ask.  Staff seem happiest when gossiping amongst themselves. Recognise the picture? When I worked in the pub, I was taught always to acknowledge your customer, have a word if possible and unless actually serving someone else, always,repeat always stop what you are doing and serve the customers. Nothing,it was emphasised, was more important than that. Oh and always say goodbye and thanks. I was taught a lot more besides, by a true old school landlord. It is why I have such high standards when I visit pubs. It really is just as easy to do it well as badly and, oddly makes the job itself way more satisfying.

This was particularly noticeable in Brew Wharf where,in an almost deserted pub, the bar staff seemed happier to be chatting in what I think might have been Spanish, than giving a smile and saying "Hello". Nonetheless, the beer, a cask Wheat IPA, was excellent and moreish, even at £4 a pint. As I left, the heavens opened and I stood outside on the covered deck hoping it would pass. It didn't, instead intensifying into a downpour. Being a man, I had no umbrella, so retreated inside for another pint. I remarked to the barmaid that I had come back due to the rain, but somehow, despite me being there for half an hour, just minutes ago, I got the impression she was seeing me for the first time. Still, the beer was good.


On Saturday we had an East End wander and intended little by way of beer as we were going out for dinner later, but we did call into Mason and Taylor. I wrote positively about it here, some time ago. On Saturday it was quiet, being around two in the afternoon, but the contrast couldn't have been greater. Young enthusiastic staff all said hello as we walked in. My choice of Saltaire Rye IPA (£3.90) brought an immediate offer of a taster and I was asked if I knew the beer. We were advised that other samples were freely available. "Just ask.". Brilliant. A blues ensemble with New Orleans touches, struck up and we thoroughly enjoyed two more pints of the excellent Saltaire beer. I did try a couple of BrewDog keg tasters and quite enjoyed them. Motueka seemed good, but £8 a pint is too much for my sensibilities.

This was a pleasant interlude, made all the more so by the entertainment which was appropriate and may even have been impromptu, but above all, the warm welcome from cheerful and attentive staff, combined with excellent beer, made us want to stay. Isn't that what it's all about?

Pubs can still do well, but it really is about the offer.

How often are you made to feel welcome when you visit a pub? What was brilliant about Mason and Taylor was that the staf were still brilliant, over a year after our last visit. We won't be waiting a year for the next.

Wednesday, 7 March 2012

Here's a Good Idea




Last night at the Baum in Rochdale, I was taking a few trial pictures before starting our presentation to them as CAMRA Pub of the Year. Hence this one of the bar. Note the little sample glasses in front of the pumps. For some time now the Baum has these dinky little glasses to show the customers what the beers on offer look like. I'm forever asking bar staff the colour of an unfamiliar beer (most have no idea of course.) Here's a simple and elegant solution, which provides great and cheap customer service and makes life easier all round.

I am not sure if I've seen it before, but isn't this a good idea?

Maybe that's why the Baum is such a good pub. 

Tuesday, 26 July 2011

Service with a Smile (2)


I mentioned here the exceptional service I had when judging pubs for the Greater Manchester Pub of the Year. Then I didn't want to mention the name of the pub, as judging was still taking place.

When we called at the pub there was around eight beers on the bar.  The barmaid (who turned out to be the landlady), immediately offered to talk me through the beers, made me feel very welcome and recommended what beers I might like on the basis of asking me what I was after.  She watched over the entire proceedings in the pub and was clearly, but subtly running the show.  A smile here, a chat there and all the time, ensuring service was quick, efficient and that glasses were cleared. It was effortless, non corporate and genuine, but so impressive (and rare) to see.  She even introduced herself by name.  Brilliant stuff.

The Bank Top Brewery Tap is well worth a visit.  A good range of rarely seen Bank Top beers, as well as the more usual Flat Cap.  All I tried were pretty decent.

And no, I have no idea how it has gone on in the Pub of the Year competition.

Normally I'd have put a Bank Top photo of some sort on, but the web site is one of these shitty "flash" built ones. Ah well. You can't have everything.

Tuesday, 19 July 2011

New Blogger?


In Sheffield last week we were on our way to the Wellington for a beer or three and happened on a pub that looked bright and attractive. I can't recall its name, but there was a decent enough selection, though the Greene King ownership was clear. Nonetheless we stopped for one, which became two.

The young - well mid twenties - that's young to me - barmaid offered us tasters and to talk us through the beers. Excellent. She chatted amiably to us old guys and then said. "Do any of you know anything about blogging? I'm thinking of starting my own beer blog." I asked her why and she said she had been inspired to do so by a beer tasting by the Beer Beauty that she had attended. So well done her.

I did mention one or two things about the blogging world, but hopefully in a positive way.  I do hope she does take it up. She has a degree in English too and in writing, though what sort, I can't remember, so she might well be good.  Whatever. We need more female bloggers. Preferably opinionated ones. I believe blogs should be personal and opinionated.  That's just a personal opinion though!

 OK - I did mention my blog and showed it to her on my smartphone. Wouldn't you have?

And she was a nice lass and works in a pub, has a great attitude to beer and service, so that's good too. We were all impressed.

Monday, 4 July 2011

Service with a Smile


On Saturday, witnessed by my good lady, so it must be true, I had some of the best service I've ever had in a pub. And that it was done so effortlessly and naturally, made it so much the better. It wasn't corporate, forced, or scripted. Just properly done.

Where is this gem? Well I can't tell you yet, as I encountered it when I was judging pubs for the Greater Manchester Pub of the Year and I don't want to prejudice anything. The closing date for judging and scoring is up soon, so I'll tell you then.

I'm still pretty chuffed about it, which shows how bloody rare it is.